The Primary Clinical Commissioning Committee has taken the decision to disperse the Patient lists in Manningham area. This means that we may be taking more patients. We are in the process of making an application for continuity of care of these patients. We are ensuring that we have extra capacity to cater for our existing patient list as well as for new registered patients.
We are recruiting more clinical and non-clinical staff to meet increment in demand in accessing the practice.
CMC guarantee offering existing and new patients same day access appointments for patients under 5 and over 65.
The on call system has a target response of 4 hours within initial contact by a patient. Patients are offered same day access through telephone call back or face to face consultation following clinical triage. This has increased access by 35% for appointments.
Due to increased demand (over 30% last 5 years) and technological challenges, CMC is implementing a new telephony solution to improve patient experience. It allows: HD voice calls, video calls through skype, direct dial numbers for community teams, remote calling for training and monitoring purposes and also features a call board.
For more information contact our Patient Engagement Lead Rizwana Shaheen.