Our CQC Quality Check

Clarendon Medical Centre provides services for 4,435 patients. The surgery is situated within the Bradford City Clinical Commissioning group and is registered with Care Quality Commission (CQC) to provide primary medical services under the terms of a personal medical services (PMS) contract. This is a contract between general practices and NHS England for delivering services to the local community.

Clarendon Medical Centre is registered to provide diagnostic and screening procedures, treatment of disease, disorder or injury, maternity and midwifery services, family planning and surgical procedures. They offer a range of enhanced services such as childhood immunisations, facilitating timely diagnosis and support for people with dementia and improving patient access on line. The practice also offers the circumcision of male patients and is a yellow fever centre.

There is a higher than average number of patients under the age of 44, in common with the characteristics of the Bradford City area. There are fewer patients aged over 45 than the national average. The practice estimates that up to 80% of the practice population is from a south Asian background with a further 9% of the population originating from black, mixed or non-white ethnic groups. The practice has a high patient turnover.

The provider and full time singlehanded GP at the practice is Dr Waheed Hussain. The practice employs regular locum cover to support clinics. Nursing staff are not directly employed by the practice but are provided through a service level agreement with a local trust. We were unable to speak to a nurse on the day of our visit. There is an advanced practitioner pharmacist who has a service level agreement to work four days per week at the practice and one health care assistant, employed by the practice.

The clinical team is supported by a practice manager and a team of administrative staff. The characteristics of the staff team are reflective of the population it serves and are able to converse in several languages including those widely used by the patients, Urdu, Punjabi, Guajarati, Pushto and English.

The practice catchment area is classed as being within one of the 10% most deprived areas in England. People living in more deprived areas tend to have a greater need for health services.

Clarendon Medical Centre is situated within a purpose built building with limited car parking available. It has disabled access and facilities and a hearing loop.

The practice reception was open between 8.00am and 6.30pm Monday to Friday. Appointments were from 9.10am until 6.30pm on Monday, Tuesday, Wednesday and Friday. An extended hours clinic ran on a Thursday, when appointments were available until 9.00pm.

When the surgery is closed patients can access the Pharmacy First minor ailments scheme and are advised of the NHS 111 service for non –urgent medical advice.