Patient Engagement Group

Dear Patient,

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Please download the sign up form as a pdf document, print it out, complete it and return it to the practice.

Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to. Many thanks for your assistance

The practice continues to provide tailor made service to our patients based on there needs and demands. In house survey helps us improve our services and all other areas of concern raised by Patients and service users.

We are publishing this years surveys results and analysis done by an independent provider.

We have discussed results of surveys with members of our active Patient Engagement/Reference Group.

If you would like to be involved and contribute in our PEG  please complete the form attached above and hand it in at the reception for the attention of the Patient Engagement Lead Miss Rizwana Shaheen.

Our Patient Engagement Group’s Chair is Mr Shazad Hussain and vice chair is Mr Fazlul Haq.

Thank You.


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.


Clarendon Medical Centre (2019) – You Said, We Did

Some examples of changes the practice has introduced following patient feedback.

You Said We did
 

Bengali GP (Female)

The practice offers access to a Bengali speaking GP every Wednesday morning.
Manningham Site Update We are happy to announce that the new windows, blinds, lighting and electric doors are now in place at our Manningham Site suggested by our patient engagement group. All IT infrastructures have been updated, the courtyard has been updated and the gutters outside the surgery have been cleaned.
Access to walk in clinics CMC offer walk in clinics 5 mornings a week suggested by feedback on our FFTs and patient engagement group.

Extended Access Appointment’s daily, Routine Appointments and on the day on call messages for the GP to triage.

Self Care Events Due to popular demand and feedback from patients we organise 2 self care events yearly. (May 18-Nov 2018)
Podiatry Clinic After losing our in-house podiatrist Suzanne Dolby our patients were every so worried about having to wait weeks to get an appointment at one of the community hubs for their foot checks. We secured a podiatry clinic at our Manningham Site. Patients are now receiving podiatry appointments easier and a lot faster than having to wait weeks.
Advance Practitioners CMC offers access to 2 advanced practitioners at the surgery, previously we had one.
Trainee Independent Prescribers/ pharmacists The trainee Independent Prescribers/ pharmacists

Yosef, Aurangzeb, Haider, Safraz, were suggested by the patient participation group for medication reviews CMC has managed to secure 4, this has helped extremely with access demand also.

Name Badges for staff The PPG members asked for the staff to have name badges which has been implemented and all staff is now wearing name badges with their name and job title.

Terms of reference and ground rules

TERMS OF REFERENCE FOR PPG RS

Ground rules